Our mission statement:
The college of Nursing IT Office works on its mission to deliver necessary IT support and technology services to the nursing family including faculty, staff and students across multiple facilities both on and off campus. To assist you better on various IT related issues please submit a ticket with clear description of the technical issue that you are experiencing to firstname.lastname@example.org.
Meet our team:
Executive Director, Health Information Technology
Coordinator, Information Technology
IT Support Specialist
Assistant, Information Technology
Employee since mid 2003
Areas of Responsibility:
Hours: Monday-Friday 9AM-6PM
Core Areas of Responsibility:
Please note that the OIT helpdesk (561-297-3999) is available for questions related to account password resets. However, for most of your IT requests, please submit a ticket with us if you are unsure, and we will tell you if you need to contact OIT. Our standard response times are located (here).
Core Areas of Responsibility:
- Systems Analysis and Support
- Desktop and Mobile
- Disaster Recovery and Backup
- Clinical Systems Support
- Research and Labs systems support
- Network and Telecommunications
- Data Management Plans (DMPs)
- AV/Furniture Requests
Web Services and Database Administration:
- Web Services and Database Administration
- Maintain and update the College of Nursing Website
- Maintain and update the College of Nursing Datacenter
- Assist faculty with uploading of syllabus to the Datacenter
- Maintain and manage Nursing admission forms
Information on contacting our team:
Clear Description of issue using subject line in email:
Please make sure that you do not use keywords like “Help me”, “Problem/Issue”, “Urgent Matter”, “Attention Requires” in your subject line while submitting a ticket. This will not help your cause and will add another step in the process of solving the issue that you are facing. Please mention a clear description of the issue that you are experiencing in the subject line of the ticket as this will help us to sort issues based on the problem description and troubleshoot efficiently.
Responding directly to the ticket:
It is always best practice to reply directly to the ticket in your email inbox as this approach is much better than sending a new mail. This way, the reply will get affixed to the ticket on our end and we will have a history of the problem/issue. You can also reply directly to the “resolved” ticket in your email inbox as this will re-open the ticket and notify us about the issue.
Avoid Targeted Emails:
Make sure you send emails to email@example.com instead of sending it directly to any one of us. By doing this the ticket can be assigned to the next available person right away.
No informal request:
Avoid making hallway requests. We have observed that often users make verbal request to us in this manner. This is not the right way to request assistance. Please submit the request formally by submitting a ticket.